Refund policy

Replacement/Refund Policy
Item Eligibility 

All replacement/refund requests must be sent to nzhangit@gmail.com within 7 days of your order's delivery*. Since all items sold on www.hangitnz.co.nz are custom made to order, Hang It will only be able to issue either a replacement or up to a 50% refund for item(s) that meet one or more of the following qualifying reasons:

 

-Customer is dissatisfied with the photo quality of an item

-Customer is dissatisfied with the scent of an item (see 100% Scent Satisfaction)

-Item arrived damaged

-Item's packaging contains moisture

-Customer received incorrect order

-Order was shipped, but lost in transit

 

Replacement/Refund Process

All replacement/refund requests must be sent to nzhangit@gmail.com within 7 days of your order's delivery*. A successful submission of a replacement/refund request must:

-Be made within 7 days of your order's delivery*

-Include item(s) that meet the above qualifying reasons

-Include a photo of the item(s) cut or torn in half (unless lost in transit)

-Include preferred solution method (Replacement/50% Refund)

-Include replacement order details, such as new photo or new scent

-Result in an submission receipt via email from nzhangit@gmail.com

 

Decision

Hang It usually takes about 1-3 business days to reach a decision on a replacement/refund request and reserves the right to deny a replacement/refund request. Once Hang It has made a ruling, the customer will receive an email regarding the decision and will contain the next steps that Hang It will take or the reason the request was rejected.